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New DISC Training Tip Series for DISC Trainers, Coaches, Consultants – DISCcert
August 29, 2011 | No Comments »
DISC Training Tip Series – “Do You Deal with a D? I? S? C? “ San Diego, CA – DISCcert. (web: disccert.com) DISCcert, a leader in providing DISC Certification – Train the Trainer – Programs has published the popular DISC Training Tip Series; “Do You Deal with a D? I? S? C?” This practical series, authored [...]
DISC Certification Training Program Announced with DISC Train the Trainer Focus
August 25, 2011 | No Comments »
Designed for Trainers, Coaches and Consultants 08.24.2011– San Diego, CA – DISCcert.(web: disccert.com) is proud to announce their new, revised, and authorized DISC Certification -’train the trainer’ Program, developed specifically for the DISC trainer, coach or consultant, who really wants to know how to use DISC with confidence. This highly-interactive, in-depth, 2 day DISC Certification [...]
On the Phone with a “C” – DISC Tip
August 20, 2011 | Comments Off
Your Caller is a “C” If: Conversation: Formal greeting often referencing fulfillment of a commitment. Example: “Hello Mr. Clark; I’m calling because you requested an update two days prior to our project meeting. This morning I e-mailed you the updated timeline.” Viewpoint: The phone is an instrument of communication to respond to specific requests in [...]
On the Phone with an “S” – DISC Tip
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Your Caller is an “S” If: Conversation: Starts with a warm, neutral, personal & unique greeting. Example: “Terry, it’s great to hear from you. How is your family?” Viewpoint: The phone is a tool for building personal relationships. Example: “Sam, missed you at the staff meeting… Is everything OK?” Pace: Reflective, Structured, Consistent. Tone: Pleasant, [...]
On the Phone with an “I” – DISC Tip
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Your Caller is an “I” If: Conversation: Starts with enthusiastic or informal greeting. Example: “Bill, I heard you got a promotion. That’s awesome!” Viewpoint: The phone is a beloved toy. It allows them to keep you as their captive audience. They use the phone to recharge themselves. Example: “Hi Dave… I just called you to [...]
On the Phone With a “D” – DISC Tip
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Your Caller is a “D” If: Conversation: Immediately starts with issues. Usually a question & no personal greeting. Example: “That report done?” Viewpoint: Phone IS a task management tool. Pace: Rapid, to the point, especially if your agenda. Example: “You’ve GOT 5 minutes to convince me.” Tone: Cool, emphatic – like a human telegram. Example: [...]
Do You Deal with a “C”? – DISC Tip
August 3, 2011 | Comments Off
How to Spot a “C”: Conversation: Formal & Factual. Example: “Mr. Hall, where is the justification for your request?” Pace: Methodical, procedure-driven, analytical. Example: “Please follow the timeline exactly as it is.” Tone: Business-like, controlled, logical, listens quietly & then asks why. Example: “Our current software is working, why buy the new version?” Focus: Procedures, [...]
Do You Deal with an “S”? – DISC Tip
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How to Spot an “S”: Conversation: Opens with a personal greeting. Example: “Hi there Susan, how are you today? How are those lovely kids?” Pace: Methodical, Process-driven, Contemplative. Tone: Friendly, Compassionate & Soft-spoken. Focus: Relationships, natural listeners. Example: “Joe, if you need help on that report, just let me know.” Power Cues: Family photos, mementos, [...]
Do You Deal with an “I”? – DISC Tip
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How to Spot an “I”: Conversation: Opens with informal message. Example: “What’s Up?!” or “What’s happening?!” Pace: Spontaneous, speaks rapidly. Example: “I have a great idea for the business, oh, and did you receive my email about my fantastic vacation?” Tone: Enthusiastic, optimistic, inspirational. Focus: Builds alliances, generates ideas. Talks & Listens in feeling terms. [...]
Do You Deal with a “D”? – DISC Tip
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How to Spot a “D”: Conversation: Charges right into issue. Example: “Market’s going down, how are you?” Pace: Fast & abbreviated. Example: “Susan? Dan. Bob there?” Tone: All business, confident, demanding. Focus: Solve problems…quickly! Power Cues: They determine time & place. Example: “I’ll call you at 3:00 PM tomorrow.” How to Talk with a “D”: [...]
