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Leaving a Voicemail for a “C” – DISC Tip
October 21, 2011 | Comments Off
It’s a “C” Voicemail Greeting If: Words: “You have reached George Smith, IT Manager for Ace Corporation. Today is Wed., May 12. I will be in meetings until 11 a.m. If you require an immediate response, press “O” for the operator, or leave a detailed message, including your name and complete phone number. I will [...]
Leaving Voicemail for an “S” – DISC Tip
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It’s an “S” Greeting When You Hear: Words: “Thank you for calling. I’m sorry I’m not here right now; however, your call is important to me. At the tone, please leave your name, number and a brief message, and I’ll get back to you as soon as possible. I look forward to speaking with you. [...]
Leaving Voicemail for an “I” – DISC Tip
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It’s an “I” Greeting When You Hear: Words: “Hi, you’ve reached Karen. I wish I was here to take your call, but I’m probably out making some customers happy. Leave me a message, and I’ll get back to you soon. Hope you have an awesome day!” Pace: Rapid, spontaneous, unstructured. Tone: Upbeat, animated, happy-go-lucky. Leaving [...]
Leaving Voicemail for a “D” – DISC Tip
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It’s a “D” Greeting When You Hear: Words: “This is Smith. Leave a message at the tone.” Pace: Rapid and to the point. Tone: Cool, emphatic – like a human telegram. Leaving Voicemail for a “D”: 1. Give your phone number at beginning and end. 2. Articulate clearly at a quicker rate of speech. 3. [...]
Is an “S” Leading Your Meeting? – DISC Tip
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Your Meeting Leader is an “S” If: Structure: Detailed agenda; logistics, time allotment for topics and presenters. Distributes agenda well in advance. Example: “Before we begin, did everyone have time to review the agenda?” Priorities: Following an agenda. Discussions based on prior written commitments. Encourages cooperation. Example: “Susan, your projections are on track with the [...]
Is a “C” Leading Your Meeting? – DISC Tip
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Your Meeting Leader is a “C” If: Structure: Emails a formal, task-oriented agenda well in advance. Assigns a Timekeeper and/or a Notetaker. Example: “The meeting will start in five minutes. Have the financial analysis and budget proposal on hand. Thank you, Phillip, for assisting as timekeeper.” Priorities: Punctuality, following proper procedures, utilizing facts and logical [...]
Is an “I” Leading Your Meeting? – DISC Tip
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Your Meeting Leader is an “I” If: Structure: Fluid agenda. Stories, anecdotes and unrelated discussions often lead to lengthy meetings. Example: “How was everyone’s weekend? “That’s a good point. I had a similar experience…” Priorities: No time frame. Encourages participation. Shares big picture. Often turns business meeting into social event. Example: “We covered the important [...]
Is a “D” Leading Your Meeting? – DISC Tip
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Your Meeting Leader is a “D” If: Structure: Concise agenda, includes tasks and assignments. Starts on time with first agenda item, skipping pleasantries. Example: “Okay, it’s 8 a.m. George, you’re first – project status.” Priorities: Short meeting with efficient, productive solutions to few key issues, delegates the balance and ends on time. Example: “Combining the [...]
Problem Solving with a “C” – DISC Tip
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Are you Problem Solving with a “C”? First start by assessing… Tone/Words: Quietly observes, then determines in detail what they will say, followed with asking pertinent, specific questions. If climate seems receptive, they will build-up to making statements. Example: “If we do not adequately evaluate the faulty process, how will we know the error ratio?” [...]
Problem Solving with an “S” – DISC Tip
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Are you Problem Solving with an “S”? First start by assessing… Tone/Words: Moderate pace, conscientious, planful. Listens to learn each side of the issue. Diplomatic contributions. Uses “we” to partner to solutions. Example: “What do you think we can do to fix it?” Strategy: Consensus – wants each person’s views heard. Prefers total agreement to [...]
